Policy

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SW Elite Hair

We are committed to providing professional and high-quality hair care services in a respectful, timely, and welcoming environment. To ensure the best experience for all guests, please take a moment to review our customer policy below.

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1. Appointments & Bookings

• Appointments are highly recommended and required for braiding and extension services.

• A non-refundable deposit (typically 25%–50%) is required to secure appointments for braiding and extensions. This deposit goes toward your final service total.

• Deposits must be paid within 24 hours of booking to avoid automatic cancellation.

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2. Cancellations, Rescheduling & No-Shows

• We require at least 24–48 hours’ notice for cancellations or rescheduling.

• Late cancellations (less than 24 hours’ notice) will result in loss of deposit.

• No-shows will be charged 100% of the service cost and may require full prepayment for future bookings.

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3. Late Arrivals

• If you arrive more than 15 minutes late, we may need to reschedule your appointment or shorten your service.

• If you’re receiving a time-intensive service like braiding or extensions, arriving late may result in the appointment being cancelled and deposit forfeited.

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4. Braiding & Extensions – Terms & Requirements

Hair Braiding:

• Please come with clean, product-free, and detangled hair, unless you’ve booked a shampoo service as part of your appointment.

• Detangling fees may apply if extra time is needed.

• Styles may vary slightly based on hair type and density. Please consult your stylist in advance if you have a specific look in mind.

Hair Extensions (Sew-ins, Tape-ins, Microlinks, etc.):

• Hair can be provided for an additional charge or you may bring your own, but it must be approved in advance.

• Consultation is mandatory for all new extension clients.

• We are not responsible for the quality or performance of hair extensions provided by the client.

• Maintenance and follow-up appointments are recommended to keep extensions looking their best and avoid damage.

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5. Children & Guests

• Children under 12 must be accompanied by an adult and have an appointment to remain in the salon.

• Please do not bring extra guests to your appointment unless necessary or previously arranged, due to space and safety regulations.

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6. Payments

• We accept cash and bank transfer other digital payment options.

• All deposits are non-refundable but may be transferrable with appropriate notice.

• Gratuities are appreciated and can be given in cash or electronically.

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7. Satisfaction Policy

• We strive to make every guest happy. If you’re unsatisfied, please let us know within 72 hours of your appointment so we can offer a reasonable correction.

• Corrections must be scheduled within 7 days of the original appointment and approved by management.

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8. Health, Safety & Hygiene

• Please do not attend your appointment if you are experiencing flu-like symptoms or illness.

• Let us know in advance about any allergies, scalp sensitivities, or hair/scalp conditions.

• For braiding and extensions, scalp health is critical. If we determine your scalp is not in a condition to safely install braids/extensions, your appointment may be rescheduled or altered.

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9. Product Sales & Returns

• All product sales are final. Returns or exchanges are only accepted for unopened items with a receipt within 14 days of purchase.

• Hair extension purchases (if provided by the salon) are final and non-refundable.

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Thank you for choosing SW Elite Hair We value your time and trust and look forward to giving you the best hair experience possible.